Retailers (who you contact to get connected)
There are many. Find one from:
Website: Alberta Utilities Consumer Advocate
310-4822 (Toll Free in Alberta)
Electricity Distribution Company, contact for power interruptions
Report an outage: Website or Toll Free at 1-800-668-5506
Administered out of Oyen
113-1st Ave. W Oyen, AB
Heating – Natural Gas
Dry Country Gas Co-Op Ltd.
205 – 2nd St W, Oyen, AB
Fixed Wireless Internet:
Mascon by Telus
What about Netago? Netago was purchased by Telus on March 1, 2022. The switchover for customer service and billing to “Mascon by Telus” was completed by October 19, 2023.
Support: 866-841-6001, firstname.lastname@example.org
Landline, aka “old fashioned telephone”
310-2255 (Toll Free in Alberta)
Mobile Phone, aka Cell Phone
There are basically two competing mobile communication system infrastructures in Alberta: Telus and Rogers. Numerous companies provide mobile phone service plans using one or the other of these communication systems. We recommend that you search for and find the company & plan that is best for you.
You can start with a Google search for Alberta mobile phone plans.
Water, Sewer & Garbage
Village of Empress
6 – 3 Avenue West
Empress, AB T0J 1E0
The Village bills for these services once every two months.
Currently (2022), the rates on each two month bill are:
- Water: $60 + $1.55 per cubic metre
- Sewer: $20
- Garbage: $44
For more details, see our Rates & Fees webpage and/or our Garbage and Recycling webpage.
Bills may be paid by Cash, Cheque, Debit, Credit Card, or Interac e-Transfer. See our Bill Payments webpage.