The Village of Empress

is situated on the West side of the Alberta/Saskatchewan border and serves as a center to the surrounding farming and ranching community of 1,500 people. It has been a focal point for many activities in the area. It is also at the geographical center of many large cities in Western Canada: Edmonton, Calgary, Saskatoon and Regina.

Health Care


For Ambulance & Emergencies, Dial 911

For Health Information, Dial HealthLink at 811

Oyen Health Services encompasses Acute Care Continuing Care, 24 Hour Emergency Services, Community Care, Public Health, Dental, Optometry and other related services. We are very fortunate to be able to provide so many services locally.


Big Country Hospital
   – Visiting Hours
   – Programs & Services
   – Ambulance & EMS
   – Laboratory Services
   – Diagnostic Imaging
   – Clinical Nutrition
   – Physical Therapy
   – Continuing Care
Oyen & District Health Care Foundation
Oyen Medical Clinic
Oyen Community Health Services
   – Home Care
   – Immunization
   – Travel Immunization
   – Parenting Support Programs
   – Pre-Natal
   – Annual Mobile Mammography Clinic
Speech, Language & Hearing Services
Oyen Dental Clinic
Oyen Optometry
Oyen Pharmacy
Mental Health



Facebook Page
312 3rd Street East
Oyen, AB  T0J 2J0
Switchboard: 403-664-4300
Fax: 403-664-4325

Visiting Hours

General Public: 12:00 – 8:00 pm

Parents anytime
General Public: 2:00 – 8:00 pm

Maternity Fathers: 6:00– 12:00 am
Grandparents, Siblings: 1:00 – 8:00 pm
General Public: 4:00 – 8:00 pm

Big Country Hospital has been serving the health needs of Oyen and the surrounding areas for many years. The facility has 10 acute care beds providing care to medical patients, pediatrics, low risk obstetrical patients, palliative care respite care as well as Rehabilitative Care. We have a 24/7 Emergency Department with access to high levels of care with ground ambulance and/or air services. The Out-Patient Department in conjunction with the Emergency provides minor surgical procedures, medical procedures and some nonemergent services are provided on an appointment basis. A physician is “on call” 24/7 for Emergencies.

Programs & Services

  • 24 hours Emergency
  • Acute Care Beds: 10
  • Continuing Care Beds: 30
  • Palliative Care/Respite Care
  • Diabetic Education
  • Dietary Counseling/Clinical Nutrition (in-patient/out-patient)
  • Diagnostic Imaging (X-ray)
  • Laboratory Services
  • Occupational Therapy
  • Physical Therapy Services: 2 days per week
  • Physical Therapy Assistance: 5 days per week
  • Continuing Care Recreation Therapy Program
  • Continuing Care information available at office
  • Pastoral Care Program

Ambulance & EMS

The ambulance service in Oyen serves the town of Oyen as well as Acadia Valley, Bindloss, Buffalo, Cereal, Chinook, Empress, Esther, New Brigden, Sedalia, Sibbald, Special Areas and all rural areas responding to about 200 calls per year. The ambulance staff also helps out at Oyen Big Country Hospital assisting with inpatients as well as outpatients. The service is very involved in the community, putting on such things as the teddy bear clinics for young children. We will do care seat inspections, and provide an ambulance for events in town such as rodeos and hockey games. We currently are a BLS services (Basic Life support) with access to ALS support but we are trying to recruit Paramedics so we can become an ALS service. Albert Health Services is interested in training community individuals who would like to be involved in EMS.

Laboratory Services

A modern laboratory with excellent equipment offers on-site analysis for a broad spectrum of tests. A number of large referral laboratories are utilized for many tests not available in Oyen.

Hours of operation:

Monday – Friday: 8 am – 4 pm
Saturday: 8 am – 3 pm

Staff is on call for emergency services after hours and on weekends.

Diagnostic Imaging

Diagnostic imaging equipment including a modernized PACS system is part of the refurbished digital Diagnostic Imaging Department at the Big Country Hospital. Some specialized ultrasound services are available through our local physicians. Referral arrangements for other diagnostic imaging services can be made through the medical clinic.

Hours of operation:

Monday – Friday: 8 am – 4 pm
Saturday: 8 am – 3 pm

Staff is on call for emergency services after hours and on weekends.

Clinical Nutritionclinical_nutrition

The Clinical Dietitian offers individual guidance and coaching for all aspects of nutrition and associated diseases on an outpatient and inpatient basis. The dietitian also teaches the nutrition component of diabetes education to outpatients. The dietitian also works in continuing care to assess and monitor the ongoing nutrition status of the residents.

Physical Therapy

Phone: Hospital Switchboard 403-664-4300

We offer full physical therapy services including assessment and treatment with various modalities including laser treatment ultrasound, TENS, physical exercises and stretches, heat/cold and acupuncture. You do not need a physician’s referral to come to physiotherapy. You can contact us directly to book an appointment through the hospital switchboard.

physical_therapyHours of operation:

Monday: 8:00 am to 3:15 pm
Tuesday: 8:00 am to 6:00 pm
Wednesday: 8:00 am to 3:15 pm
Thursday: 8:00 am to 6:00 pm

The Physical Therapist is here on Tuesday and Thursday and the Assistant is here Monday through Thursday.

Continuing Care

Continuing Care – Your family, Home Care Nurse, the Hospital and your Physician can make an application for admission on your behalf. After your application has been approved and a room is available, we ask you to make arrangements with the Nursing Supervisor for a suitable time and date for admission. If a room is not available, your name will be placed on a waiting list and you will be contacted as soon as one becomes available. In the continuing care unit there are both private and semi-private rooms. The account information is managed at the front office on the acute care unit. A comfort fund can be set up for incidental purchases and hairdressing. Services provided are: personal care, medications, flu/pneumococcal vaccine, doctor’s visits, management of life threatening illness, family conference, recreation programs, tuck shop, meal service, pastoral care, television, telephones, hairdressing services and laundry service.


Box 150
Oyen, Alberta
T0J 2J0
Phone: Hospital Switchboard 403-664-4300

The Health Foundation is committed to improving the quality of healthcare in the Oyen Big Country Hospital and through the local health programs by providing and updating equipment and necessary items unique to the needs of rural medicine.

The Foundation is a volunteer organization representing the large area/district surrounding the Big Country Hospital. Each member is a direct liaison to the area/district they represent and they speak to the variances and diversity of area needs. It is a charitable organization engaged in fundraising to support the ever rising costs of medical equipment. Official tax receipts are issued for all donations. 100% of the funds raised by the Health Foundation remain in the community. None of the donations are used in administration or for fundraising expenses. Donor information remains confidential at all times.


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314 3rd Avenue East
Oyen, AB  T0J 2J0
Fax: 403-664-3323

Hours of operation:

Monday – Thursday: 9:00 am – 12 Noon and 1:00 pm to 5:00 pm
Friday: 9:00 am to 1:00 pm
Closed: Statutory Holidays and weekends

As well as our doctors, Oyen has one Primary Care Nurse four days per week.

community_health_servicesOYEN COMMUNITY HEALTH SERVICES

314 3rd Street East
Oyen, AB  T0J 2J0
Fax: 403-664-2934

Hours of operation: Monday – Friday, 8 am – 12 Noon and 12:30 pm – 4:30 pm

Home Care

The goal of Home Care programs in the Region is to assist Individuals to achieve and maintain optimal health, well being, and personal independence in their own homes, or supportive living environment. Services are provided to individuals of all ages. Any individual, with a demonstrated need, is eligible to receive Home Care services.

The programs work in partnership with the client, family, other health care professionals, and community agencies to provide clients with a consistent, comprehensive, client-centered approach to care. Services provided to clients include nursing services, early hospital discharge, palliative care, respite care, physical therapy, occupational therapy, respiratory therapy, social work and home nutrition services and coordination of meals on wheels. The program also administers the Alberta Aids to Daily Living program for the authorization of equipment and supplies, based on assessed support services (personal care), need.

Home Care programs are the single access point (coordinated access) for individuals seeking either community or facility based continuing care services. Home Care programs are responsible for assessment for continuing care and for coordinating with various interdisciplinary members (e.g. physicians) to complete the assessment before the client is approved for continuing care.


Immunization clinics are offered free of charge at all Community Health Centers throughout Palliser Health Region. The immunization schedule recommended by Alberta Health and Wellness is followed by Public Health Nurses to protect the health of all residents.

Travel Immunization

Travel immunizations are not provided free of charge. Fees are based on the cost of the vaccines.

parenting_supportParenting Support Programs

  • Baby and You – A nutrition program from Community Nutrition Regional Home Visitation
  • Best Babies – A prenatal nutrition program offering information and support to expectant mothers and to mothers and babies up to 9 months postnatal.
  • Building Blocks – A home visitation program for families that promotes health and social development of children ages 0-6 years.
  • Healthy Start – An in-home support service provided to families with a newborn or those expecting their first child.
    Children’s Health and Developmental Services (CHADS)
  • Kids In Between – A seven-session program for children ages 6 – 7 years who have experienced parental separation or divorce.
  • 1-2-3 Magic – A no-nonsense method of child discipline which enables parents to take charge of their home without arguing, yelling or spanking.
  • Kids In Contro l – A seven-session program for children ages 4 – 7 years who could benefit from anger management and emotional expression training.



Health Promotion

Researches, develops and delivers a wide variety of programs and services promoting good health and well being in our community, – anything from car seat safety, in school programs (such as health Services include: Advocacy for health improving changes in community, education for students, staff and community members, social marketing programs, marketing assistance for community partners fair days and drive to life) to senior’s wellness days. Education resources in a variety of formats.

Annual Mobile Mammography Clinic

Watch for date in local paper


Fax 403-664-2934

Speech, Language and Hearing Services is a regional community-based program in Oyen offering education and therapy for children who have speech or language delays or disorders. Our Registered speech-Language Pathologist (SLP) assesses and treats young children at the pre-school and school age level. Our Speech-Language Pathologist Assistant works under the supervision of the SLP to provide treatment to young children. Typically, these services are provided one on one with the child or in small groups.


Dr. Rita Flynn
313 3rd Avenue East
Oyen, AB  T0J 2J0
Fax: 403-664-2845

Hours of operation:

Tuesday: 10:00 am to 7:00 pm
Wednesday: 8:00 am to 5:00 pm

Oyen is fortunate to have dental services within the Town to service our community. Dr. Rita Flynn splits her practice between Medicine Hat and Oyen.


Dr. Jackie Hagens
103 1st Avenue West
Oyen, AB  T0J 2J0
403-664-3300, 866-664-3300

We are pleased to provide comprehensive full scope eye care needs including contact lenses, sunglasses, same day eyeglasses on many prescriptions, ocular and health assessments as well as medical management related to the eye (i.e. eye disease and injury). Our office and staff stay up to date with the latest technology and equipment such as the OCT and Optimal.


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101 1st Ave. East
Oyen, AB  T0J 2J0
Fax: 403-664-3171

Hours: Monday – Friday: 9 am to 5:30 pm


Alberta Mental Health Help Line
24 hour, 7 day a week confidential service that provides support, information and referrals to Albertans experiencing mental health concerns.
1-877-303-2642 (Toll free within Alberta)

GC Counselling Services (Empress & Oyen)
Gerry Congram: 403-664-9290 or 403-565-2423

West Central Crisis & Family Support Centre Inc. (Oyen)
Free Individual, Couples & Family Counselling
Fridays 10 am to 4 pm @ Oyen Dental Clinic

Canadian Mental Health Association, Medicine Hat

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